How it works
Four calm steps.
Concord turns a disagreement into a structured sequence: plain language, at your own pace, with each side working through it separately before coming together. Here's the whole path.
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1
Frame the issues
Every disagreement is really a set of smaller questions. Concord breaks the dispute into its parts and turns each one into a simple, plain-language choice, so nothing is vague, and nothing important gets buried.
You can add issues, reorder them, and set them aside. There's no fixed template you have to force your situation into.
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2
Decide separately
Each side works through the same issues privately, in their own time, with no pressure and no posturing. Your answers stay in your own space until you choose to share them.
Because the process waits for you, people make considered decisions in their own time. You can step away and come back without losing your place.
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3
Find common ground
Where both sides agree, it's settled quietly and immediately. Where you differ, Concord surfaces the gap and offers a proposal to move things forward, with optional human mediation when it helps.
A trained mediator can join at any point. The software does the bookkeeping and keeps things fair, while judgement stays with people where judgement matters.
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4
Finalise & sign
When both sides agree, Concord produces the finished document: clear, complete and ready to sign and act on, with a record of what was agreed and when.
The result is a proper agreement that each party, and their advisers, can rely on afterwards.
What you get at the end
A finished agreement you can act on
The point of all four steps is a single, clear document, written in plain language, complete on every issue you raised, and ready to sign and act on.
Every issue, settled in writing
Each question you framed appears with the outcome you reached. Nothing is left vague, nothing important is buried. If a point was set aside, that's recorded too, so both sides know exactly where things stand.
Plain language throughout
The document reads the way people actually speak, in clear sentences rather than fine print. You and the other side can understand precisely what was agreed without needing it translated.
A clear record of what was agreed
Alongside the agreement sits a trail of what was decided and when. It's a calm, reviewable account both sides can return to if a question comes up later.
Something you and your advisers can rely on
The result is a proper agreement, the kind each party, and any lawyer, mediator or adviser they bring in, can read, trust and build on afterwards.
Where people fit in
Automated where it helps, human where it matters
Concord does the structure and the bookkeeping so people can focus on the decisions. A trained mediator can step in at any point along the path, and people always hold the final word.
A mediator can join any step
Whether you're framing the issues, working through them separately, or trying to close a gap, a trained mediator can come in to help. They see only what each side chooses to share, and they work within the same calm structure.
The software keeps things fair
Concord handles the parts software is genuinely good at: breaking the dispute into clear choices, keeping each side's space separate, and tracking what's settled. That way no one carries an unfair advantage in the process.
Judgement stays with people
Where a decision needs human judgement, a difficult trade-off, a sensitive moment, a point where wording really matters, that's where a person leads. Automation supports the conversation and leaves the deciding to people.
You're never handed off to a black box
At every step it's clear what's happening and why. If you'd rather bring in a person, you can, and the process is built to make that straightforward rather than a reset.
Principles
The same ideas, at every step
However your dispute unfolds, four principles hold the whole process together.
Private by default
Each side has their own space. Nothing crosses over until both choose to share it.
Plain language
No jargon, no fine print. Every choice is written the way people actually speak.
At your own pace
Step away and come back. The process waits for you. There's no clock running against you.
People in the loop
Automated where it helps, human where it matters. A trained mediator can join at any point.
Common questions
Questions people ask
A few of the things we're asked most often about how the process works in practice.
Do both sides need to use it at the same time?
No. Each side works through the same issues in their own space and their own time. The process waits for you, so there's no pressure to be online together or to respond straight away.
What if we can't agree on something?
Where you differ, Concord surfaces the gap plainly and offers a proposal to move things forward. If a point still won't close, a trained mediator can join to help, and you can always set an issue aside and return to it later.
Is anything shared without my consent?
No. Your answers stay in your own space until you choose to share them. Privacy is built into how Concord is made from the start, so nothing crosses over to the other side until both of you decide it should.
Can a lawyer or mediator be involved?
Yes. A trained mediator can join at any step, and you're free to take advice from a lawyer or other adviser at any point. The finished document is written so the people you trust can read and rely on it.
How long does it take?
That's up to you. Because each side moves at its own pace, some agreements come together quickly and others take longer. You can step away and pick up exactly where you left off, without losing your place.
Is the final document legally binding?
Concord produces a clear, complete, signable document that both parties, and their advisers, can rely on. Whether it carries formal legal status depends on your situation and jurisdiction, so for anything where that matters we'd encourage you to have it reviewed by a suitable adviser.
Get started
See the method on your own dispute.
Request access and tell us about the agreement you need to reach. We'll show you how the four steps apply.